• If your order has not yet been invoiced, you can request a cancellation.
• You can find out whether your order has been invoiced by going to the order detail page.
• To view the details of your order, you can register as a user and access it via the My Orders page. If you ordered as a guest, you can access it via the Order Tracking button.
• If your order has not yet been invoiced, you can cancel the order using the Easy Return button.
• As we cannot cancel an order that has already been invoiced, you have the option to refuse delivery or, if you have already received the order, return it to us within 45 days using the returns label retrieved under Easy Return.

Products purchased online cannot be returned in our stores. Go to Easy Return to retrieve a return label and send the product back to us free of charge.

• Refunds for cancelled orders will be processed within three business days.
• Depending on your bank and payment provider (Klarna, PayPal, etc.), it can take three to eight business days after we have processed the refund for it to appear on your account.
• If you think this period has passed, then you can contact us via the Contact page.

• The refund will be made at the latest within 10 working days from the day your return arrived at our warehouse.
• After we have processed the refund, it may take three to eight working days for it to appear in your account, depending on your bank or payment provider (Klarna, PayPal, etc.).
• If you think this period has lapsed, then you can contact us via the Contact page.

• Your order can only be cancelled by us due to unavailability or a delay. These reasons may mean that we are unable to send the ordered products.
• Your order will be refunded within three business days.

• Go to My Orders. (You must be a registered user to access the My Orders page. If you ordered as a guest, you can access it via the Order Tracking button.)
• Go to the order details and fill out the defective parts request form located under the Help pages.
• Provide the order number, the number of damaged parts, the full name of the damaged product and upload a picture of all damaged parts.

• The products will be shipped within three to five days after placing your order.
• We are unable to prioritise specific orders.
• If you feel that the specified delivery date has been exceeded, you can contact us via the Contact page.

• If a product is missing from the package even though it is listed on the delivery note, please do the following:

• Take a picture of the opened package in question (please make sure all items are visible in the picture).

• Submit a written request regarding missing products/parts using the Contact form.

• If a product is missing and it is not listed on the delivery note, please do the following:

• Check the relevant item in your order details. If the status of the product is still marked as being delivered, it will be shipped separately.

• If the product in question is marked as cancelled in the order details, the refund will be processed within three business days.

• The delivery times may vary depending on the workload of the delivery service provider.
• You can track the status of your shipment by clicking the link in the shipment confirmation email.

• The delivery times may vary depending on the workload of the delivery service provider.
• If you have any other issues (delivery to the wrong address, delay in delivery, tracking number not working, etc.) you can get in touch with us via the Contact page.

It is not possible to add a new product to orders that have already been completed. If you want to do so, you can place a new order.

If you log in as a user, you can access this from the My Orders page. If you ordered as a guest, you can use the Order Tracking button to see the status.

• If you can’t see your recently placed order on the My Orders page, we recommend waiting for a bit.
• If you do not see your order when you check again after 24 hours, you can contact us via the Contact page. If you used PayPal or Klarna to complete your order, please attach a screenshot of the confirmation email from PayPal or Klarna with the date the payment was received, the full amount and your first and last name. If you paid by credit card, simply provide the date, the order amount and your first and last name.

You can view the invoice by going to My Orders > Order Details. If you ordered as a guest, you can use the Order Tracking button to see the details.

As the products on our website are intended for private individuals, no business invoices can be issued.

• If you come across a warning on the payment page, it could be due to your browser or any cookies that have not been deleted.
• Change browsers or clear the cookies and try again. If you still cannot place an order, you can try contacting your bank or payment service provider’s (PayPal, Klarna, etc.) customer service department.
• If you are sure that there are no transaction limits on your card or account (PayPal, Klarna, etc.) or if the error seems to be caused by some other reason, please contact us via the Contact page and attach a screenshot of the error.

Changes to the delivery address and/or recipient cannot be made once your order has been completed.

If your password has been entered incorrectly three times in a row, access to your account will be blocked for security reasons. Contact us via the Contact page to request for your account to be unlocked.

Go to My Account and then Login. On the page that opens, you will find the option “Forget password?”. After clicking on this option, you can enter your email address and click on Password Reminder. You will then receive an email with a link that you can use to set a new password.