1. Click an Easy Refund
- Login from My Orders
- If you ordered as a guest you can Access it via the Order Tracking button
- Click on the easy refund button
2. Get the Return Label
-Choose the product you will return and the reason why
-Download the return label
3. Check that the products you put in the box, are on the label
-Put products that are on the return label in one package.
4. Give it to the Shipping Company
-Deliver the product to the shipping company that was sent with the return label.
- Stick the return label on the package of your return and post it. If you do not use the shipping label provided.
Notes:
- If your item is a part of a set, then you must return all parts of the set including any accessories.
- The product must be returned in its original box and packaging.
- You haven’t used the product
- The product contains no personal data and isn’t registered to another user.
• We will not accept the return of the following items that were received more than 90 days after purchase.
• Items that have been opened or tampered with without good reason
• Items without original packaging and labels
• Items or packaging in unsatisfactory condition
• Products made according to your specificatons/Personalised items
• Homeware products that have been soiled on purpose or due to neglect
• Home textile products that have been dirtied or damaged due to unhygienic use
• Kitchen appliances that have been damaged through lack of due care
You can easily find out weather your order has been processed by going to the order detail page. To view the details of your order:
1. Go to My Orders
- Login from My Orders
- If you ordered as a guest, you can Access it via the Order Tracking button
2. Check if your order has been invoiced
- Go to Order Details
- Check if your order has been processed
3. My order has not been invoiced
- You can cancel the order using the Easy Return button
4. My order has been processed
- We cannot cancel an order that has already been processed
- You still may have time to cancel depending on the status of your order.
- To check, please sign in to My Account or view the order details from your order confirmation email. If the option to cancel is available, it will appear under ‘Change your order’ in the dropdown menu.
Products purchased online cannot be returned in our stores. Go to Easy Return to retrieve a return label and send the product back to us free of charge.
- Refunds for cancelled orders will be processed within 3 business days.
- Depending on your bank and payment provider (Klarna, PayPal, etc.), it can 3-8 business days after we have processed the refund for it to appear on your account.
- If you think this period has passed, then you can contact us via the Contact page.
- The refund will be made at the latest within 10 working days from the day your return arrived at our warehouse.
- After we have processed the refund, it may take three to eight working days for it to appear in your account, depending on your bank or payment provider (Klarna, PayPal, etc.).
- If you think this period has lapsed, then you can contact us via the Contact page.
- Your order can only be cancelled by us due to unavailability or a delay. These reasons may mean that we are unable to send the ordered products.
- Your order will be refunded within three business days.
Please contact us and we will help you. If you email us at info@karaca.co.uk , please include the
following in your e-mail:
-Your order number
-Your name
-Your shipping address
-A detailed explanation of what you are returning and why
You can speak with a live customer service expert 9am-6pm, Monday to Friday on 0800 066 8701.
We’re sorry your item arrived damaged. We can resolve this quickly, please follow these
steps:
1. Go to My Account
-Login from My Orders
-If you ordered as a guest, you can Access it via the Order Tracking button
2. Fill out the Form
-Fill out the Broken Part Request Form
3. Provide all details
-Provide the order number,
-The number off damaged part,
-And the full names of damaged product
4. Upload a Picture
-Upload a Picture of the all damaged parts
Need more information?
Please contact us and we will solve your issue. Simply click on the link below
https://www.karaca.co.uk/broken-part-demand-form
You can speak with a live customer service expert 9am-6pm, Monday thru Friday on 0800 066 8701 or email us anytime at info@karaca.co.uk
- Your order will be shipped within the time specified in the "Estimated Shipping Date" in the Order Details.
- We are unable to prioritise specific orders.
- If you feel that the specified delivery date has been exceeded, you can contact us via the Contact page.
If a product is missing from the package even though it is listed on the delivery note, please do the following:
- Take a picture of the opened package in question (please make sure all items are visible in the picture).
- Submit a written request regarding missing products/parts using the Contact page.
If a product is missing and it is not listed on the delivery note, please do the following:
- Check the relevant item in your order details. If the status of the product is still marked as being delivered, it will be shipped separately.
If the product in question is marked as cancelled in the order details, the refund will be processed 3 business days.
- The delivery times may vary depending on the workload of the delivery service provider.
- You can track the status of your shipment by clicking the link in the shipment confirmation email.
- The delivery times may vary depending on the workload of the delivery service provider.
- If you have any other issues (delivery to the wrong address, delay in delivery, tracking number not working, etc.) you can get in touch with us via the Contact page.
If you log in as a user, you can access this from the My Orders page. If you ordered as a guest, you can use the Order Tracking button to see the status.
- If you can’t see your recently placed order on the My Orders page, we recommend waiting for a bit.
- If you do not see your order when you check again after 24 hours, you can contact us via the Contact Page. If you used PayPal or Klarna to complete your order, please attach a screenshot of the confirmation email from PayPal or Klarna with the date the payment was received, the full amount and your first and last name. If you paid by credit card, simply provide the date, the order amount and your first and last name.
- You can view the invoice by going to My Orders > Order Details. If you ordered as a guest, you can use the Order Tracking button to see the details.
- If you do not receive the invoice email, please check your spam or Junk E-mail folder just in
case the invoice email got delivered there instead of your inbox.
Changes to the delivery address and/or recipient cannot be made once your order has been completed.
As the products on our website are intended for private individuals, no business invoices can be issued.
- If you come across a warning on the payment page, it could be due to your browser or any cookies that have not been deleted.
- Change browsers or clear the cookies and try again. If you still cannot place an order, you can try contacting your bank or payment service provider’s (PayPal, Klarna, etc.) customer service department.
- If you are sure that there are no transaction limits on your card or account (PayPal, Klarna, etc.) or if the error seems to be caused by some other reason, please contact us via the Contact Page and attach a screenshot of the error.
If your password has been entered incorrectly three times in a row, access to your account will be blocked for security reasons. Contact us via the Contact page to request for your account to be unlocked
Go to My Account and then Login. On the page that opens, you will find the option “Forget password?”. After clicking on this option, you can enter your email address and click on Password Reminder. You will then receive an email with a link that you can use to set a new password.
It is not possible to add a new product to orders that have already been completed. If you
want to do so, you should place a new order
