TERMS & CONDITIONS OF SALE (T&Cs)

1) Information About Us

These Terms and Conditions (“T&Cs”) apply to all purchases via our online shop www.karaca.co.uk. The seller is Karaca Porcelain UK Limited, registered in England and Wales under company number 13084022, Contact: info@karaca.co.uk | Tel. 0 800 066 87 01 .

2) Definitions and Scope

“Customer” means any consumer as defined under the Consumer Rights Act 2015. These T&Cs apply to all contracts concluded between Karaca Porcelain UK Limited and the Customer via the online shop. The version valid at the time of ordering applies.

3) Customer Account and Conduct

Where account creation is possible, login details must not be shared. Customers must keep their information accurate. We may suspend or delete accounts in case of misuse or fraud.

4) Conclusion of Contract

Product descriptions are invitations to order, not binding offers. By clicking “Confirm & Pay” you submit a binding order. A contract is formed only when we confirm your order, send a dispatch confirmation, or dispatch the goods. An acknowledgement of receipt is not acceptance.

5) Prices and Shipping Costs

All prices are in GBP (£), inclusive of VAT. Shipping costs and bulky item surcharges are displayed at checkout. In case of obvious pricing errors, we may withdraw from the contract under applicable law.

6) Payment

We accept credit card (MasterCard, Visa, Maestro), PayPal, Klarna, Apple Pay and Google Pay. Your card will be charged only at the time of payment. For Klarna, Apple Pay and Google Pay, the provider’s terms apply.Invoices are usually sent electronically.

7) Delivery

We deliver only to UK addresses unless otherwise agreed. Delivery times shown are indicative. For advance payment, delivery starts after receipt of payment; for other methods, after contract conclusion. Partial deliveries are possible if reasonable. If goods are unavailable despite contract, we may withdraw and refund payments. Delivery times extend in cases of force majeure.

8) Risk and Title

Goods remain our property until full payment is received. Risk passes to the Customer upon delivery.

9) Right of Cancellation

Under the Consumer Contracts Regulations 2013, you have the right to cancel within 14 days of receiving the goods. To exercise this right, notify us clearly (e.g., by email or letter). You may, but do not have to, use the model form in Section 13.

10) Effects of Cancellation and Returns

Refunds will be made only after the returned goods are received and inspected. We may withhold reimbursement until goods are physically returned.

You must return the goods within 14 days of cancellation. Unless faulty or misdescribed, you bear the return costs. For UK returns, a flat fee of £5.99 per parcel applies and will be deducted from your refund. For faulty or misdescribed goods, we will bear the costs.

We may reduce the refund to reflect any diminished value resulting from handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

Voluntary Return Guarantee: In addition to your statutory right, we grant a further 16 days, giving you a total return period of 30 days. Goods must be unused, undamaged, and returned in their original packaging with labels intact. Refunds will be processed within 14 business days after receipt.

11) Exclusions from the Right of Cancellation

No cancellation right applies to:

• personalised goods,
• unsealed goods unsuitable for return for health/hygiene reasons,
• goods inseparably mixed after delivery,
• used home textiles.

12) Statutory Rights for Defects

Your statutory rights under the Consumer Rights Act 2015 remain unaffected. If goods are defective, you may reduce the purchase price or cancel the contract and obtain a refund.

13) Model Cancellation Form

To: Karaca Porcelain UK Limited
Tottenham Hale Retail Park Unit 8, Broad Ln, London N15 4QD, United Kingdom
Email: info@karaca.co.uk

I/We () hereby give notice that I/We () cancel my/our () contract of sale of the following goods / for the supply of the following service ()

– Ordered on () / received on ()
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is submitted on paper)
– Date

(*) Delete as appropriate.

14) Limitation of Liability

We do not exclude liability for death, personal injury or fraud. In other cases, our liability is limited to foreseeable losses. We are not liable for business losses such as loss of profit.

15) WEEE and Battery Disposal

Electrical equipment and batteries must not be disposed of with household waste. They can be returned free of charge at collection points. Batteries marked Cd, Hg or Pb must be recycled separately. For postal returns, request a prepaid label.

16) Complaints and Dispute Resolution

Please send complaints to info@karaca.co.uk. We are not obliged to participate in ADR procedures but may agree case by case.

17) Data Protection

We process personal data only as necessary for contract performance, in line with our Privacy Notice, the UK GDPR and the Data Protection Act 2018.

18) Governing Law and Jurisdiction

These T&Cs are governed by the laws of England and Wales. Consumers may bring proceedings either in their UK place of residence or in England and Wales.

19) Updates and Validity

These T&Cs replace previous versions and take effect upon publication on our website.