You may return all products or request a replacement for the same which fulfill the return conditions within 45 days from the date of receipt of the cargo, together with your invoice or dispatch note. You can specify your request on the form which is on the invoice or is behind the Dispatch Note. The return deadline for Air Cook products are 90 days.
Used, damaged packaging products shall not be accepted. When making a return transaction for the orders that are invoiced on behalf of the company, a return invoice must be issued by the company. Deliveries that do not include return invoices are not taken delivery.
If there is broken parts in the delivered product, the spare parts are provided if you convey the photo of the broken parts to be taken in a single frame, the order number and the name of the broken part through the Web Request Form.
Cargo which are damaged in their packaging shall be returned with the record to be taken nearby the cargo officer without taken delivery.
Your product will be inspected within 10 business days as of the arrival of the product to our company and the transaction regarding the refund or replacement shall be performed if it is in accordance with the return conditions.
